Exclusive Interview with Will Pemble of Web.com

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Recently we had the pleasure of speaking with Will Pemble of Web.com. Will's has a character that can only be described as a man possesed with the drive to serve his customers the way they want to be served. Read on and you will see why:

Tell us a little about your background, Will. What industry experience you have? And what did you do before Web.com?

I have over two decades of diverse experience with Internet and eBusiness development and have previously led three Internet companies through every phase of a successful business lifecycle. In 1999 I joined Web.com as CEO and I am currently responsible for the company’s overall growth and strategic direction. My goal is to simultaneously expand Web.com’s service offerings and reseller programs, while fostering alliances with industry-leading organizations from all facets of Internet content and service delivery.

Tell our readers about Web.com, your products and services.

Since 1996, Web.com has served more than 300,000 customers providing domain names, e-mail service, Web hosting and e-commerce solutions, consistently ranking among the Top 20 domain name providers and Web hosting companies. Web.com’s approach to hosting hinges on flexibility, customization and customer control coupled with service excellence, value-added services and highly competitive pricing.

We were able to find detailed information about most of you services. Can you tell us a little more about the reseller programs that you offer?

Web.com’s three partnership levels—Affiliate, Reseller, and Distributor—cover the full gamut of cooperative possibilities between Web.com and the motivated reseller. Affiliates receive commission for each hosting customer they sign up. Resellers get private-labeled hosting inventory for personalized merchandising and management. Distributors get the full power of Web.com’s offerings in a custom-designed reseller environment. Web.com’s three-tiered partnership programs make it possible for anyone with an online presence – big or small – to add an important revenue stream simply and efficiently.

Do you have any other changes or additions to your services in this coming year?

This year we have already added a variety of new products and services to Web.com’s growing portfolio—including Web site design and development, DNS (Domain Name System) management and enhanced hosting plans. We will enrich our offering by continuing to provide important web services that help our customers maximize their visibility on the web and promote their businesses.

What has led to your success in the hosting industry?

I think Web.com is an extremely successful company because we’re committed—above all else— to complete customer satisfaction. As a customer-centric organization, we consistently listen and respond to the needs of our customers while simultaneously delivering value, both in the products we provide and the service that accompanies them.

Can you tell us more about the customer service you offer and to what lengths you will go to satisfy customer’s needs?

Web.com’s benchmark for service and support is to make customers feel like Web.com’s data center is their own. Customers can connect instantly with questions and comments “24/7” via phone, email or chat, and problem resolution has played a key role in achieving startlingly low customer churn and attrition rates. Moreover, Web.com takes a proactive approach to “service” by precluding the need for it with the most advanced and best orchestrated infrastructure systems available.

In a industry filled with bottom dollar deals that offer technical support as a side dish, it is nice to know that a company like Web.com exists. Web.com has gone above and beyond the call of duty for thier customers, from the 8 LED ticker tapes that show call volume, cross training even sales on support to adding value services when the customer wants it.

For more information, visit www.web.com